Starts: Aug 12, 2021 15:00 (CT)
Ends: Sep 13, 2021 09:00 (CT)
Why will there be a planned outage?
Moving to an entirely new customer management system includes a major overhaul of financial, inventory management, e-commerce, and other capabilities, which necessitates several steps during the transition. The time allotted for the outage will help ensure the transition is as smooth as it can be, and that all integrations are successful.
What is the exact timing of the outage?
The outage is currently scheduled to start on 8 September at 11:00pm Chicago time (9 September at 4:00am UTC) and end on 13 September at 9:00am Chicago time (2:00pm UTC). Note: These dates and times are subject to change; however, members will receive ample notice if they shift.
What will the outage affect?
The ISACA website (including the chapter leader portal), learning management system, and the Engage platform will be completely unavailable during this time. This means any chapter sites hosted on Engage will be unavailable, as well. Please ensure you download any materials or information you need from these sources in advance of the outage. Candidates who are scheduled for exams within 30 days after the blackout will receive a special communication reminding them to access online study materials before they become temporarily unavailable during the outage.
How can members contact ISACA during the outage?
For time-sensitive matters, members and certification holders can contact ISACA’s Customer Support Team via phone (+1.847.660.5505); however, those with questions are encouraged to first reference the variety of self-help options that will be available on the ISACA website in the form of frequently asked questions (FAQs), banner messages, and videos.